Privacy Policy — Your Data, Our Responsibility

This Privacy Policy describes how 345min ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "Player") who access or interact with the 345min online gaming platform at 345min.net. This policy applies to all services offered by 345min, including casino games, sports betting, cricket markets, fishing games, keno, and all associated account and payment features.

We are committed to ensuring your privacy is protected at every stage of your interaction with 345min. This document is intended to give you a clear, honest account of our data practices so you can make informed decisions about your personal information. If you have questions that are not answered here, our support team is available 24/7 in both English and Urdu.

By registering an account or using the 345min platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the full framework governing your relationship with 345min.

345min collects personal data through a number of touchpoints across the platform lifecycle. The categories of data we collect are as follows:

Registration & Account Data

• Full legal name, date of birth, gender
• Residential address (including city — Karachi, Lahore, Islamabad, Faisalabad, or elsewhere in Pakistan)
• Email address and mobile phone number
• Username and encrypted account password

Identity Verification (KYC) Data

• Scanned copy or photograph of government-issued CNIC, passport, or driving licence
• Proof of address documents (utility bill, bank statement)
• Selfie or live facial verification image where required to confirm document authenticity

Financial & Transaction Data

• JazzCash and EasyPaisa mobile wallet identifiers used for deposits and withdrawals
• HBL, UBL, and Meezan Bank account details where bank transfer is used
• Visa/Mastercard partial card numbers (last four digits and expiry — full card numbers are never stored on 345min servers)
• Deposit and withdrawal transaction history, including amounts in PKR and timestamps

Gaming & Behavioural Data

• Game session logs including games played, stakes placed, and outcomes
• Sports betting selections and in-play activity on cricket, PSL, and other markets
• Session duration, login frequency, and responsible gaming tool usage

Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Referring URL and on-site navigation path

Communications Data

• Support chat transcripts and email correspondence with the 345min team
• Survey responses and promotional opt-in preferences

The personal data collected by 345min is used for the following specific purposes:

345min will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or where required by applicable law. You may opt out of promotional communications at any time by updating your notification preferences within your account settings or by contacting our support team.

345min processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, KYC documents, and financial information is necessary to fulfil our contractual obligations to you as a 345min account holder — specifically, to open your account, verify your identity, process your PKR transactions, and deliver gaming services.
• Legal obligation: As an internationally licensed online gaming operator, 345min is subject to regulatory requirements covering anti-money laundering (AML), know-your-customer (KYC), and responsible gaming. Processing data for these purposes is a legal obligation we cannot waive.
• Legitimate interests: We process technical and behavioural data to detect fraud, secure the platform, prevent prohibited conduct, and improve our services. This processing is necessary for our legitimate business interests and does not override your fundamental privacy rights.
• Consent: Where we send you optional promotional communications, personalise your game recommendations, or use non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

345min does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and specific circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard receive the minimum financial data necessary to process your deposit and withdrawal transactions. Each processor operates under its own privacy framework and applicable financial regulations.
• Identity verification providers: Third-party KYC and AML service providers receive copies of your identity documents solely for the purpose of verifying your identity and screening against sanctions and politically exposed persons (PEP) lists.
• Regulatory and law enforcement authorities: Where required by our gaming licence, applicable law, or a valid legal order, 345min will disclose personal data to the relevant regulatory body or law enforcement agency. We will notify you of such disclosure unless we are legally prohibited from doing so.
• Platform technology partners: Service providers who operate infrastructure on our behalf (such as cloud hosting, cybersecurity, and analytics providers) may process data as data processors under strict contractual confidentiality and security obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 345min's business, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any material change to data processing practices that results from it.

The 345min platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies allow us to remember your preferences, keep you logged in, and understand how the platform is being used.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to operate. They manage your login session, protect against cross-site request forgery, and enable secure PKR transactions. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: These help us understand aggregate user behaviour — which pages are visited most, where players encounter difficulty, and how game categories perform. Data collected is anonymised and used solely to improve the platform experience for Pakistani players.
• Functional cookies: These remember your preferences such as language setting, display preferences, and responsible gaming tool configurations, so you do not have to re-enter them on every visit.
• Marketing cookies (opt-in only): With your explicit consent, we may use cookies to identify which promotions you have engaged with, so we can show you relevant bonus offers. You may withdraw this consent at any time.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the platform. For guidance on managing cookies on your specific browser or mobile device, refer to your browser's help documentation.

345min retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and our regulatory obligations. The following general retention principles apply:

• Active accounts: Personal and account data is retained for the full duration of your account being active with 345min, plus a minimum of five years following account closure to meet AML, KYC, and gaming regulatory requirements.
• KYC and identity documents: Copies of identity verification documents are retained for a minimum of five years from the date of verification, in line with standard AML record-keeping requirements for licensed gaming operators.
• Transaction records: All PKR deposit and withdrawal transaction records are retained for a minimum of five years and may be retained for up to seven years where required by the regulatory framework applicable to 345min's gaming licence.
• Support communications: Customer support chat logs and email correspondence are retained for a maximum of three years from the date of the last interaction, unless they form part of a dispute or investigation that requires longer retention.
• Analytical and behavioural data: Anonymised or aggregated analytics data that cannot be used to identify you as an individual may be retained indefinitely for platform improvement purposes.

When data is no longer required and no legal obligation requires its retention, 345min will securely delete or anonymise it. You may request early deletion of your data (subject to regulatory retention obligations) by contacting our support team.

The security of your personal data is a priority for 345min. We implement and maintain a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in transit: All data transmitted between your device and 345min servers is protected using TLS 1.2 or higher. This applies to login sessions, account management, and all PKR financial transactions.
• Encryption at rest: Sensitive stored data — including KYC documents and financial records — is encrypted using AES-256 at rest within our secure hosting environment.
• Access controls: Access to personal data within 345min is restricted on a need-to-know basis. Staff handling sensitive player data are subject to background checks, confidentiality obligations, and regular security training.
• Vulnerability management: Our platform undergoes regular security assessments, penetration testing, and code reviews to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response: 345min maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the relevant regulatory authority within the timeframe required by applicable law.

While we take every reasonable precaution to protect your data, no internet-based system can be guaranteed to be 100% secure. You are also responsible for keeping your own account credentials confidential and for using a secure network connection when accessing the platform.

As a 345min player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at support@345min.net with your account details and a description of your request. We will respond within 30 days.

345min strictly prohibits the use of its platform by any person under the age of 21. This is an absolute requirement with no exceptions. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, void any activity, and securely delete the data.

If you are a parent or guardian and believe that a minor in your care has registered on the 345min platform, please contact us immediately at support@345min.net with the relevant account details. We will investigate promptly and take all appropriate action.

345min operates as an internationally licensed gaming platform. This means that some of the personal data you provide may be processed or stored on servers located outside Pakistan. Where data is transferred internationally, 345min ensures that appropriate safeguards are in place to protect your information to a standard equivalent to the protections described in this Privacy Policy.

Safeguards used for international transfers include:

• Standard contractual clauses with data processors and sub-processors that impose binding data protection obligations.
• Transfers only to jurisdictions or recipients that provide an adequate level of data protection as assessed by our data protection team.
• Data processing agreements with all third-party providers that specify permitted purposes, retention limits, and security requirements.

By using the 345min platform, you acknowledge that your data may be transferred to and processed in countries outside Pakistan. If you have concerns about a specific international transfer, please contact our support team for more details.

345min reserves the right to update or amend this Privacy Policy at any time. We will notify registered players of material changes — those that significantly affect your rights or how we use your data — via email to your registered address or through a prominent notice within the platform, at least 14 days before the change takes effect.

The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how 345min is protecting your personal data. Your continued use of the platform after the effective date of any change constitutes your acceptance of the revised policy.

If you disagree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data (subject to our legal retention obligations) by contacting support@345min.net before the change takes effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 345min handles your personal data, please reach out to our support team. All privacy-related enquiries are handled by our dedicated data protection team and responded to in English or Urdu.